You will automatically receive your tracking number via email after dispatch. Please also check your spam folder. Otherwise you can also track your parcel [here]. If you have not received a tracking number or order number, please contact our customer
For deliveries to UK (British Forces, England, Scotland, Wales), Jersey, Isle of Man, Guernsey, Northern Ireland shipping costs £4.99 and is free for orders over £49. The shipping of starter sets is generally free of charge to these countries. For de
Please contact us via, Instagram or email and let us know about the change. To enable us to process your enquiry as quickly as possible, please let us know your order number and what error has been made. As long as the order has not yet been processe
Sorry that we made a mistake with your order. Please contact our customer service immediately. To solve the problem as quickly as possible, please send us pictures of the delivered products, the shipping label and the outer packaging in addition to y
If your parcel has been delivered according to the tracking number but you have not received it, it is best to first ask your neighbours and family members whether they have accepted the parcel. If you have left a deposit location, the parcel may als
Sorry for that! Customer satisfaction is our top priority. Please document it with pictures and contact our customer service immediately. We will deal with your request directly and find a quick solution - we promise!