According to the tracking, my parcel has been delivered, but I have not received it. What can I do?Updated 8 months ago

If your parcel has been delivered according to the tracking number but you have not received it, it is best to first ask your neighbours and family members whether they have accepted the parcel.

If you have left a deposit location, the parcel may also be there. If you still can't find your parcel, please contact our customer service so that we can find a solution.